At HHS COLLECTION, we value your privacy as much as your style. This policy explains how we collect, use, and protect your personal information when you shop with us.
1. Information We Collect
When you make a purchase or browse our site, we collect:
- Personal Details: Name, shipping address, and phone number for delivery.
- Payment Verification: For order cancellations, we require a screenshot of your payment via WhatsApp to verify your identity and process your refund.
- Device Information: IP address and cookies to improve your shopping experience.
2. How We Use Your Information
We use your data to:
- Process and ship your orders within 5–7 working days (or same-day for Karachi).
- Coordinate with you via WhatsApp for order cancellations and customer support.
- Process refunds back to your original payment method within 2–3 working days.
3. Sharing Your Information
We do not sell your data. We only share necessary details with:
- Courier Partners: To ensure your package reaches you in Karachi (200/- fee) or other cities (350/- fee).
- Payment Gateways: To securely process your transactions.
4. Data Security
We take all reasonable steps to protect your personal information. Your payment screenshots shared on WhatsApp are used strictly for verification and are handled with high confidentiality.
5. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request the correction of incorrect information.
- Opt-out of marketing communications at any time.
6. Cookies
Our website uses cookies to remember your preferences and keep track of the items in your cart. You can disable cookies in your browser settings, but it may affect some website features.
Contact Us
For any questions regarding your privacy or data, please contact the HHS COLLECTION team directly through our official WhatsApp.
